Your satisfaction matters to us.
We want you and your little one to love every toy. If something isn’t right, this policy explains how returns, exchanges, and refunds work at Little Wonder Kid.
Return Window
You may request a return within 30 days of the delivery date. To be eligible, the item must be:
- Unused and in the same condition you received it
- In its original packaging, with all parts, accessories, and instructions included
- Accompanied by your order number
How to Start a Return
Please do not send any items back to our warehouse without contacting us first. Unauthorized returns may not be accepted or processed.
To start a return or exchange:
- Email us at contact@littlewonderkid.com with your order number and the reason for your return. If the item arrived damaged or incorrect, please attach clear photos.
- Our team will reply within 24 hours on business days (Monday to Friday, 9:00 AM to 5:00 PM ET) with your approval and return instructions, including the correct return address.
- Pack the item securely and ship it back following the instructions we send you.
Items sent back without prior approval may not be eligible for a refund.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or not as described, please contact us within 7 days of delivery with your order number and photos of the item and packaging. We will arrange a replacement or a full refund, including the original shipping fee, and we will cover the return shipping cost.
Return Shipping Costs
For returns due to a change of mind or a purchase that wasn’t the right fit, the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot be responsible for returns that are lost or damaged in transit.
Refunds
Once we receive and inspect your returned item, we will email you to confirm the result. If your return is approved, your refund will be issued to your original payment method through Shopify Payments.
- Refunds are typically processed within 3 to 5 business days after we approve your return.
- Depending on your bank or card issuer, it may take an additional 5 to 10 business days for the refund to appear on your statement.
- The original shipping fee is non-refundable, unless the return is due to our error (damaged, defective, or incorrect item).
- We do not charge restocking fees.
Because we do not offer installment or “buy now, pay later” payments, all refunds are made in full to the original payment method used at checkout.
Exchanges
If you’d like a different item or variation, email us and we will check availability. Once your return is approved and received, we can ship the replacement or refund the original item so you can place a new order.
Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns on:
- Items that have been used, assembled in a way that cannot be undone, damaged by misuse, or altered after delivery
- Items returned without original packaging or with missing parts
- Items returned after the 30-day return window
- Gift cards, if offered
Order Cancellations
If you need to cancel or change an order, email us as soon as possible. We can cancel orders that have not yet been shipped. Once an order has shipped, it must go through the return process above.
Late or Missing Refunds
If you haven’t received your refund after the timeframe above, first check your bank account or card statement, then contact your card issuer. If you still haven’t received it, email us at contact@littlewonderkid.com or call +1 (404) 980-6428.
Questions?
Our team is here to help Monday through Friday, 9:00 AM to 5:00 PM ET, and closed on weekends and federal holidays. Email contact@littlewonderkid.com and we will reply within 24 hours on business days.
The Little Wonder Kid Team